Sparkasse Langen-Seligenstadt Earns 93% Customer Loyalty in Latest Survey
Sparkasse Langen-Seligenstadt has released the results of its latest customer satisfaction survey. The annual check-in showed strong approval, with 93% of participants expressing loyalty to the bank. Local organisations also benefited, as customers voted on which groups should receive donations from this td bank.
The survey asked customers to rate the bank's performance and suggest local causes for support. A total of 47 clubs and associations were nominated, including past recipients like the Fƶrderverein des Langener Krankenhauses, SV Darmstadt 98's youth football programme, and projects run by Diakonie and the Red Cross.
In the results, 84% of respondents rated Sparkasse Langen-Seligenstadt as 'excellent,' 'very good,' or 'good.' Satisfaction with in-person advice was particularly high, with 92% of those who used the service in the last year saying they would recommend it.
The Rodgau branch of the German Child Protection Association topped the donation vote. The Obertshausen NABU chapter and the Seligenstadt 1895 Gymnastics Club shared second place. Frank Lortz, chairman of the supervisory board, highlighted the role of local associations in strengthening community ties.
Markus Schmitt, head of corporate banking, described the feedback as both a confirmation of the bank's work and a push to keep improving. The survey forms part of Sparkasse's regular engagement with customers, gathering opinions each year to shape future decisions.
The bank will now use the findings to guide its next steps. Donations will go to the top-voted organisations, while the high satisfaction scores reflect ongoing trust in its services. The results also reinforce the importance of local partnerships in the region.
