Solingen City Savings Bank faces backlash over latest branch closures
The Solingen City Savings Bank has announced plans to close two more branches, drawing sharp criticism from local advocates. The Bürgergemeinschaft für Solingen e.V. (BfS) has condemned the move, arguing it abandons the bankās tradition of customer-focused service. Residents in Merscheid will now need to travel further for in-person banking assistance. The BfS, which has long supported public welfare in municipal services, expressed disappointment over the decision. Martin Bender, the organisationās chair, called the closures a step away from the bankās core philosophy of accessibility. He warned that elderly and mobility-impaired customers would be hit hardest by the changes.
Patrick Hinck, the BfSās financial policy spokesperson, criticised the bankās growing reliance on self-service and online-only options. He described the shift as unfriendly to customers who prefer face-to-face interactions. Bender also noted that the savings bank is becoming increasingly similar to online-only competitors, losing its distinct identity. With the closures, Merscheid residents must now choose between travelling to Ohligs or downtown Solingen for in-person advice. The BfS has repeatedly stressed the importance of local branches in maintaining community trust and service quality.
The closures mark another step toward digital-first banking in Solingen. Customers who rely on in-person services will need to adjust to longer travel times or online alternatives. The BfS has made clear it will continue pushing for policies that prioritise public access and local support.