VTB unveils high-tech, accessible branches in Russia's Far East
VTB has unveiled a newly renovated branch in Komsomolsk-on-Amur, designed to improve service for both digital and in-person customers. The modernised location on Dzemgi Street introduces expanded service areas, self-service terminals, and enhanced accessibility features.
The bank has also expanded its reach through a merger with Pochta Bank, making VTB's products available at post offices across Russia.
The upgraded branch in Komsomolsk-on-Amur now includes soft-seating lounges, private meeting rooms, and a streamlined interior. Customers can choose between face-to-face support or automated terminals for routine transactions. The office operates as a paperless environment, with 90% of documents processed digitally.
A 24/7 self-service zone, equipped with four ATMs—including a cash-deposit machine—ensures round-the-clock access. The branch fully complies with accessibility standards, catering to customers with disabilities. Yevgeny Orlov, VTB's regional head for Khabarovsk Territory, stated that residents of Komsomolsk-on-Amur and nearby Vanino would benefit from the improved service quality.
VTB's client base in Khabarovsk Territory has grown by 14% in 2025, reaching 320,000 users. The expansion follows a broader consolidation effort, integrating VTB's services into Pochta Bank branches and Russian Post offices. This merger is expected to finalise in May, broadening the bank's physical presence across the region.
In Vanino, another VTB branch has opened with similar features, including a 24/7 self-service area and full accessibility compliance. The bank's strategy focuses on blending digital efficiency with personalised in-person support.
The new branches in Komsomolsk-on-Amur and Vanino reflect VTB's push to modernise customer service. With digital tools, extended accessibility, and a growing client network, the bank aims to meet diverse banking needs. The merger with Pochta Bank further strengthens its reach in the Russian Federation.
