Marburg's Fair Wohnen Ombuds Office celebrates five years of resolving housing disputes

A small team of volunteers has quietly transformed housing justice in Marburg. With 215 cases settled, their approach proves fairness doesn't need red tape.

, and Administrator

2026 March 18 . 7:06 PM

1 min read

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Marburg's Fair Wohnen Ombuds Office celebrates five years of resolving housing disputes

Marburg's Fair Wohnen Ombuds Office is marking five years of helping tenants and landlords resolve disputes. The free, independent service offers practical support without red tape. Since its launch, the team has assisted 215 people with housing issues in the city.

The ombuds office began operations in May 2019, providing a neutral space for tenancy conflicts. Three volunteers—Aileen Hofmann, Leonie Seidler, and Bettina Böttcher-Dutton—run the service, offering consultations with respect and confidentiality. Their goal is to settle disagreements early and keep cases out of court.

Consultations take place twice weekly: on Wednesdays from 5:00 PM to 7:00 PM at the Counseling and Community Center (BBGZ) in Richtsberg, and on Thursdays from 4:00 PM to 5:00 PM at the Servicestelle für Soziales. The team works on a walk-in basis, ensuring low-threshold access for anyone needing advice. Both tenants and landlords can reach out via email at *[email protected]* or by phone at +49 157 83927153. The service stands out for its unbureaucratic approach and commitment to fairness. Over the past five years, it has built a reputation for effective mediation, handling a wide range of housing concerns. While similar rental ombudsman schemes exist in some German cities, Marburg's model remains a local success story.

The Fair Wohnen Ombuds Office continues to provide a vital resource for Marburg's rental market. With 215 cases resolved since 2019, the service reduces legal burdens for both tenants and landlords. The fifth anniversary this May highlights its ongoing role in fostering fairer housing conditions.