Kazakhstan utility provider faces backlash over restrictive payment rules
Astana ERC LLP has faced criticism after altering its payment system for utility bills. The company recently restricted online payments to a single bank, prompting an official warning from the competition agency. Regulators now fear the move could limit consumer options and unfairly benefit one financial provider.
On 14 November, Astana ERC LLP announced changes to its payment processing. Customers could no longer settle utility bills through internet banking, except via one designated bank. This decision quickly drew attention from the competition agency’s department, which issued a formal warning.
Astana ERC LLP’s payment policy shift led to regulatory scrutiny over possible anti-competitive effects. While the company later expanded payment options, the episode underscores ongoing oversight of financial access. The competition agency continues to monitor the situation to ensure compliance with market fairness rules.
