German court eases Bahncard cancellation rules for frustrated customers
A recent court ruling has changed how customers can cancel their Bahncard subscriptions. The Higher Regional Court of Frankfurt dismissed a consumer protection lawsuit, allowing Deutsche Bahn to keep parts of its cancellation policy. At the same time, the decision simplifies the process for users who want to end their contracts.
The case began when the Verbraucherzentrale (VZ), a consumer rights organisation, challenged Deutsche Bahn’s former cancellation terms. The VZ argued that the rules were unfair, particularly the requirement for a handwritten signature and a six-week notice period before the contract expired.
The court upheld the six-week notice period as lawful. However, it ruled that Deutsche Bahn could no longer demand cancellations in written form with a signature. Instead, electronic messages—such as emails or online notifications—are now considered sufficient. The Bahncard was classified as a framework agreement, meaning it does not involve recurring deliveries of goods or services. This distinction influenced the court’s decision. As a result, customers can now cancel their Bahncard directly through their online accounts with a single click.
The ruling means Deutsche Bahn must update its cancellation process to accept digital notifications. Customers will find it easier to terminate their Bahncard subscriptions without needing a handwritten signature. The six-week notice period, however, remains in place for those ending their contracts before renewal.
