Buffalo Run Casino & Resort chooses QCI Go to boost host performance and heighten guest interactions
In a move to elevate guest engagement and operational efficiency, Buffalo Run Casino & Resort has chosen Quick Custom Intelligence's (QCI) Go as a native mobile app for its casino hosts. This mobile-first innovation is designed to put advanced real-time data and management tools directly into the hands of hosts, enabling faster service, deeper guest relationships, and greater operational efficiency on the casino floor.
QCI Go offers a user-friendly mobile interface, providing Buffalo Run Casino & Resort hosts with powerful tools such as player card scanning, real-time player lookup, and robust task management features. These features are expected to enhance both the guest experience and host effectiveness.
The key benefits of the QCI Go app include improved efficiency for casino hosts, enabling quick access to player information and management tools on mobile devices. This allows hosts to respond swiftly to guest needs, fostering stronger player relationships.
Moreover, QCI Go's integration with QCI's ecosystem of player development and marketing tools, including QCI Meet and QCI Events, enables enhanced guest engagement through streamlined communication and coordinated interaction opportunities.
Task and event management capabilities within QCI Go help hosts stay organized and effectively execute player development strategies in real time. This feature is crucial for delivering exceptional, timely service.
Dr. Ralph Thomas, CEO of QCI, expressed his excitement about the partnership with Buffalo Run Casino & Resort, stating, "We are thrilled to partner with Buffalo Run Casino & Resort to deliver a superior guest experience through our innovative mobile platform."
Mary Jewett, Vice President and General Manager at Buffalo Run Casino & Resort, shared similar sentiments, saying, "We are excited about the implementation of QCI Go. We believe it will greatly enhance our hosts' ability to deliver personalized service in real time, contributing to improved marketing effectiveness and customer loyalty."
The deployment of QCI Go at Buffalo Run Casino & Resort aims to elevate host productivity and deliver a superior guest experience. By leveraging QCI’s AI-driven Enterprise Platform that integrates player development, marketing, and gaming operations across casino properties worldwide, QCI Go supports data-driven decision-making, further enhancing the overall casino experience.
In summary, QCI Go is a mobile platform tailored for casino hosts to increase operational agility and elevate player engagement. Its implementation at Buffalo Run Casino & Resort is a significant step towards providing a more personalized, efficient, and enjoyable gaming experience for all guests.
The mobile platform, QCI Go, offers casino hosts at Buffalo Run Casino & Resort powerful tools such as player card scanning, real-time player lookup, and robust task management features, which are anticipated to boost both the guest experience and host effectiveness. QCI Go's integration with QCI's player development and marketing tools, including QCI Meet and QCI Events, enables enhanced guest engagement through streamlined communication and coordinated interaction opportunities. Additionally, this casino-culture-integrated technology could potentially expand, as it may pave the way for the introduction of casino-games-related features, bridging the gap between smartphones and casino-and-gambling activities.
